Shipping policy
SHIPPING POLICY
Last updated: 29 September 2026
Thank you for shopping with NŪR by Ben Roberts. We ship from New Zealand to customers worldwide. Please read the information below regarding processing, delivery, tracking and pre-orders.
ORDER PROCESSING
For physical products that are in stock and not listed as pre-order, please allow approximately 1–3 business days for your order to be processed and dispatched.
Business days exclude weekends and New Zealand public holidays.
Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.
PRE-ORDERS
Some NŪR products may be available for pre-order.
Pre-order products have their own estimated production and dispatch timeframes. These will be clearly stated on the individual product page at the time of purchase.
Please check the pre-order information on the relevant product page before placing your order.
Pre-order delivery estimates are separate from our standard 1–3 business day processing timeframe. Once a pre-order item is ready and dispatched, the standard delivery estimates below will apply.
ESTIMATED DELIVERY TIMES
Once your order has been dispatched, estimated delivery times are:
New Zealand: 2–5 business days
Australia: 3–10 business days
International: approximately 10–30 business days, depending on your destination.
These timeframes are estimates only and may vary due to customs processing, courier delays, public holidays, severe weather or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery location and available shipping options.
The applicable shipping charge will be displayed before you complete your purchase.
INTERNATIONAL ORDERS
NŪR by Ben Roberts ships worldwide from New Zealand.
International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer and are not included in the shipping fee paid at checkout unless expressly stated otherwise.
Customs processing may also affect delivery times.
TRACKING YOUR ORDER
Once your physical order has been dispatched, you will receive tracking information using the contact details provided with your order.
Please allow some time after receiving your shipping confirmation for tracking information to update within the courier's system.
INCORRECT SHIPPING ADDRESS
Customers are responsible for ensuring that all shipping information entered at checkout is complete and correct.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
We will do our best to update your information if your order has not yet been dispatched. However, we cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.
Additional shipping costs may apply if an order needs to be resent due to an incorrect or incomplete address supplied at checkout.
LOST, DELAYED OR MISSING PARCELS
If your tracking information shows an unexpected delay or you believe your parcel may have been lost in transit, please contact us at:
We will assist you where reasonably possible and, where appropriate, investigate the delivery with the relevant courier.
Courier investigations can take time, particularly for international shipments, and we appreciate your patience while an investigation is underway.
If tracking shows a parcel as delivered but you cannot locate it, please contact us and the relevant courier as soon as possible.
DIGITAL PRODUCTS & COURSES
This Shipping Policy applies to physical NŪR products only.
Digital products, including downloadable PDFs, online courses, educational resources and other digital content, do not require physical shipping.
Digital products will be provided electronically in accordance with the information shown on the relevant product page or following purchase.
DELIVERY DELAYS
While we work to have orders delivered within the estimated timeframes, delivery dates cannot be guaranteed.
NŪR by Ben Roberts is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, customs processing, weather events, transportation delays or other unforeseen circumstances.
This does not affect any rights you may have under applicable consumer law.
CONTACT US
For questions regarding shipping, tracking, pre-orders or your delivery, please contact:
NŪR by Ben Roberts
Email: info@nurbybenroberts.com