Privacy policy
PRIVACY POLICY — NŪR BY BEN ROBERTS
Last updated: 29 September 2026
At NŪR by Ben Roberts, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, create an account, access digital products or courses, subscribe to our communications, contact us, or otherwise interact with NŪR by Ben Roberts.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.
INFORMATION WE COLLECT
When you interact with NŪR by Ben Roberts, we may collect information including:
- Your name
- Email address
- Phone number, where provided
- Billing and shipping information
- Order and transaction information
- Products you purchase or view
- Account information
- Digital product or course access information
- Communications you send to us
- Marketing preferences
- Device, browser and website usage information
- IP address and other technical information necessary to operate and secure our website
Payment information is processed through the payment providers available through our store. We do not require customers to provide payment-card details directly to us outside our approved checkout process.
HOW WE USE YOUR INFORMATION
We may use your personal information to operate NŪR and provide our products and services, including to:
- Process and fulfil orders
- Deliver physical products
- Provide access to digital products, PDFs and courses
- Process payments and refunds
- Send order confirmations and tracking information
- Provide customer support
- Respond to questions and enquiries
- Manage customer accounts
- Communicate important information about purchases or services
- Detect and prevent fraud or misuse
- Maintain and improve our website and customer experience
- Meet our legal, tax and regulatory obligations
- Send marketing communications where you have consented or where otherwise permitted by applicable law
SHOPIFY & SERVICE PROVIDERS
Our store is hosted through Shopify.
Shopify and other service providers may process certain personal information to provide services such as website hosting, checkout, payment processing, analytics, order fulfilment, shipping, digital-content delivery and other functionality required to operate our business.
We may share personal information with trusted service providers only where reasonably necessary to operate our business or provide services to you.
Those providers may have their own privacy policies governing how they process information.
DIGITAL PRODUCTS & COURSES
When you purchase or access a NŪR digital product or course, information relating to your purchase and access may be processed by us and the platforms we use to deliver that content.
This may include your name, email address, purchase information and information required to provide or maintain access to your digital content.
MARKETING COMMUNICATIONS
If you subscribe to our email marketing or otherwise consent to receiving promotional communications, we may send you information about NŪR products, releases, courses, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
Unsubscribing from marketing communications will not prevent us from sending transactional communications necessary for an existing order, purchase or account.
COOKIES & WEBSITE TECHNOLOGY
Our website and the services used to operate it may use cookies and similar technologies.
These technologies can help our website function correctly, remember preferences, understand how customers interact with our store, improve performance and, where applicable, provide advertising or marketing functionality.
Depending on your location and applicable law, you may be provided with options to manage certain cookie or privacy preferences.
DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information in the ordinary meaning of selling customer information for money.
We may disclose information where reasonably necessary to service providers involved in operating our business, such as Shopify, payment providers, couriers, digital-content providers and technology services.
We may also disclose information where required by law, to comply with a lawful request, protect our legal rights, prevent fraud or protect the security of our customers and website.
INTERNATIONAL CUSTOMERS
NŪR by Ben Roberts operates from New Zealand and serves customers worldwide.
Because we operate internationally and use third-party technology and service providers, your personal information may be processed or stored outside the country in which you live.
Where required, we and our service providers take appropriate measures in relation to international transfers of personal information.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and meet legal, accounting or regulatory requirements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
SECURITY
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information, including the right to request access to or correction of information we hold about you.
Other privacy rights may apply depending on your jurisdiction.
To make a privacy request, contact us at info@nurbybenroberts.com.
We may need to verify your identity before completing certain privacy requests.
CHILDREN'S PRIVACY
Our website and services are not intended to knowingly collect personal information directly from children where parental or guardian consent is legally required.
If you believe a child has provided personal information to us inappropriately, please contact us.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
Once you leave our website, the privacy practices of those third parties are governed by their own policies. We encourage you to review their privacy information before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.
The latest version will be published on our website with the updated date shown at the top of this policy.
CONTACT US
For questions about this Privacy Policy or requests concerning your personal information, please contact:
NŪR by Ben Roberts
Email: info@nurbybenroberts.com